NOTE:
Our staff will not respond to questions about dosing, reconstitution or mixing products, nor will they provide any guidance on research protocols. As well, since these are research compounds and not medication, we must assume any researcher buying our products has the requisite knowledge to use them appropriately.

PRODUCTS ARE POWDER FORM:
Most of our products are sold in lyophilized powder form, and will require reconstitution prior to research applications. We do not include any research supplies or solution with the product; they must be purchased separately.

We look forward to chatting with you!
Profound Aminos logo
Profound Aminos logo
All articles

Shipping/Delivery IssuesUpdated 2 months ago

We ship all products using UPS Ground unless otherwise requested during order submission. Shipments are picked up between 10am-2pm each weekday, and usually arrive within 3 business days, although it may take up to 10 business days to arrive due to recent ongoing carrier delays.

Tracking information is provided upon shipment, and automatically sent to customer’s email address. Tracking should be followed to ensure safe and secure delivery of your product.

We are not responsible for stolen or redirected packages. We encourage all customers to use a secure lockbox or a drop box for package delivery to ensure safety of purchased items.

In the event your package is lost, we can utilize shipment insurance to generate a refund or re-ship your product.

Please note that shipping delays do happen, and we have no control over the shipping process once the order leaves our warehouse, 

While we understand it is frustrating for your order to get delayed, please be patient. The vast majority of packages that are delayed in transit do ultimately get delivered.

Our policy is to wait 10 business days before reshipping an order or offering a refund. We have found this to be the most equitable policy.


We are not able to authorize re-shipments or refunds for packages with tracking info that states “delivered.” This includes packages delivered to an incorrect address or to a common area in an apartment building.  Customers should contact the carrier to inquire about the package delivery prior to reaching out to us for assistance.


Please contact us using our contact form with any questions or concerns.


Contact us via the chat bubble for questions related to refunds and returns.


Was this article helpful?
Yes
No