NOTE:
Our staff will not respond to questions about dosing, reconstitution or mixing products, nor will they provide any guidance on research protocols. As well, since these are research compounds and not medication, we must assume any researcher buying our products has the requisite knowledge to use them appropriately.

PRODUCTS ARE POWDER FORM:
Most of our products are sold in lyophilized powder form, and will require reconstitution prior to research applications. We do not include any research supplies or solution with the product; they must be purchased separately.

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Support

How to contact Support?

We wanted to empower our customers to seek instant answers to their questions. So, we brought in some changes and introduced the new Help Widget. With this experience, you can easily search and browse through our FAQs.If you are looking for further h

Shipping/Delivery Issues

We ship all products using UPS Ground unless otherwise requested during order submission. Shipments are picked up between 10am-2pm each weekday, and usually arrive within 3 business days, although it may take up to 10 business days to arrive due to r

Refunds

In the event that you are not satisfied with the research product you purchase, you may contact our care team to discuss the issue. Refunds will not be issued for purity or fill weight unless 3rd party test results are presented showing that the prod

I had an issue with my checkout while using a coupon, and now my coupon won’t work, what should I do?

If your checkout is not completed properly due to a payment issue, your coupon will temporarily not work because our system thinks it has been used. In this case please wait an hour for our system to realise the coupon wasn’t used, and the coupon wil